Refund Policy

Refund Policy for the Pilates and Yoga Product

Last Updated: 22/01/2025

This Refund Policy applies exclusively to the Pilates and Yoga product purchased directly through our website. We do not offer monthly subscription plans; access to the content is provided as a one-time purchase.

1. Eligibility for Refund

1.1. Technical Issues

If you experience technical difficulties that make it impossible to access the purchased content, such as login failures or interface issues, you may request a refund. To evaluate your request, you must provide:

  • Details of the device used (model, operating system, and version);
  • A description of the steps taken when the issue occurred;
  • Screenshots or videos demonstrating the problem;
  • Any additional information that helps identify and resolve the issue.

1.2. Dissatisfaction with Results

If you do not achieve visible results after following the recommended program, a refund will be considered if the following conditions are met:

  • The request is made within 30 days of purchase;
  • You have followed the classes for at least 14 consecutive days;
  • You can demonstrate program completion by providing screenshots or videos showing your progress according to the suggested plan.

2. General Refund Rules

We value customer feedback and strive to ensure satisfaction with our products and services. However, if you are not completely satisfied, refunds will be considered under the following rules:

  • If you do not meet the conditions of the Money-Back Guarantee, the fees paid are non-refundable and non-exchangeable, unless otherwise stated or required by applicable law.
  • Some refund requests may be reviewed on a case-by-case basis and approved at the sole discretion of the company.

3. Refund Request Process

To request a refund:

4. Refund Timelines and Administrative Fees

4.1. Refund Timelines

Refunds for transactions made with credit/debit cards will be issued within 2 business days of approval and may take up to 5 business days to reflect in your account.

4.2. Administrative Costs

We reserve the right to deduct an administrative fee to cover expenses related to your refund request, as permitted by law.

5. Non-Eligible Cases

Refunds will not be issued in the following situations:

  • Technical issues with the user’s computer or device that are unrelated to the product (e.g., software malfunctions or internet connectivity problems).
  • Requests made after the 30-day purchase period.

6. European Union Residents

EU residents have the right to cancel digital content purchases within 14 days without charge, provided the content has not been accessed. By downloading or accessing the material for the first time, you agree to waive your right of cancellation.

7. Payment Conditions

  • Payments are accepted via credit/debit card (Mastercard and Visa), PayPal, and other secure methods.
  • All transactions are processed by trusted third-party providers, and we do not store your payment information.
  • If a payment is declined due to user error (e.g., insufficient funds), we reserve the right to charge additional fees incurred.

8. Contact

If you wish to request a refund or have any questions, please contact our customer support via email at: supportpilatesyoga@prodealx.online

This Refund Policy ensures that we aim to provide the best possible experience while respecting your rights and our terms of use.

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